Popular Questions

Where are you located?

We are based in Ottawa, Canada.

How long should my order take to arrive?

We ship directly from our manufacturer to save on Double-Shipping costs and we can therefore offer cheaper prices. Packages usually take between 10-20 business days to arrive, but can be a little quicker or longer depending on Customs and/or bad weather. 

How do I know which size is right for me?

Please refer to the sizing chart in the product description. You will find the according US pant size(s) next to each pantie size.

How should I care for my SofTouch panties?

SofTouch panties are washing machine safe.

What if I ordered the wrong size?

Please refer to our “Returns” page.